Refund policy

Return Policy: Charles Atlas® course

If after faithfully following the instructions in the Charles Atlas® Dynamic-Tension® course for 7 days you do not think you will benefit from the course, just return it and we will refund you the money, excluding the shipping and handling. Also, if after completing the entire course you do not receive any benefits in HEALTH, STRENGTH and PHYSICAL DEVELOPMENT return the course and we will return to you every cent you have paid, excluding shipping and handling.

For any other products, please email studentservices@charlesatlas.com to let us know what the situation is and we will discuss it with you to come to a resolution.

Return Policy: Charles Atlas® merchandise

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at studentservices@charlesatlas.com. Please note that returns will need to be sent to the following address: Charles Atlas, Ltd. P.O. Box D Madison Square Station, P.O. Box D Madison Square Station, New York, NY 10159.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at studentservices@charlesatlas.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at studentservices@charlesatlas.com.